Subscription Cancellation & Refund Letter
The FTC's updated Negative Option Rule — effective 2024 — makes it illegal for companies to trap you in subscriptions. Cancellation must be as simple as sign-up. If it isn't, every charge since you tried to cancel may constitute an unauthorized transaction.
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What the FTC Click-to-Cancel Rule requires
Companies must clearly and conspicuously disclose all material terms — including price, renewal date, and cancellation policy — before obtaining your billing information. Burying terms in fine print or a separate click-through page violates the rule.
Companies must obtain your affirmative consent to the negative option feature separately from other terms. Prechecked boxes, bundled consents, and passive inaction do not constitute valid consent under the 2024 rule.
If you signed up online in one click, you must be able to cancel online in one click. Companies cannot require you to call a phone number, wait on hold, talk to a retention agent, or navigate multiple confirmation screens to cancel what you joined online.
If you made a good-faith attempt to cancel and the company continued charging you, those subsequent charges may constitute unauthorized transactions under FTC Act § 5 (15 U.S.C. § 45) — entitling you to a full refund, not just a credit.
State auto-renewal laws
Several states have stronger auto-renewal protections than federal law. Your letter cites the law that applies to you:
What counts as a valid cancellation demand
Trapped in a subscription you can't cancel?
Get a letter citing the FTC's 2024 Click-to-Cancel Rule that demands immediate cancellation, a full refund of unauthorized charges, and written confirmation no future charges will occur.
✦ Write my cancellation letter — $4.99LetterPerfect is not a law firm. Letters are for advocacy purposes only. Consult a licensed attorney for legal representation.